What Is Conversational Commerce and How Does It Impact eCommerce?

6 Powerful Ways to Use AI in Ecommerce

ecommerce business chatbot

AI can then remind those people of the products so there’s a greater likelihood of them purchasing it in the near future. Other banks and major credit card companies are following suit, providing their customers with the ease of chatbot use, combines with live support options. In addition, the Burberry bot offers customers the option of starting a live chat with a fashion consultant, maintaining their concierge service, while adapting to the latest marketing strategies. From marketing to customer support, an e-commerce chatbot is the perfect employee. I really believe all businesses should implement chatbots (and it looks as though consumers agree).

ecommerce business chatbot

All of your chatbots are created using HTML5 and accessible by visiting your MobileMonkey website. It also has a live chat integrated, which adds the human touch to conversations and notifies you when your ecommerce business chatbot attention is required, making it easy to have a personalized one-on-one conversation with customers. The platform also has many features, including creating bots for Facebook, Telegram, and WhatsApp.

For E-commerce Businesses

Users return to their messages screen time and time again, like they do an email inbox, but the advertising is done through the app and is thus guaranteed to appear when the user opens the screen. Customer service helps you retain your existing customers, which is crucial because the success rate of making a sale to your existing customers is significantly higher than selling to a new customer. ITQ Digital is a UK-based e-commerce website agency that specialises in Magento, Shopify, Aero and WooCommerce. The European Business Review is not responsible for any financial losses sustained by acting on information provided on this website by its authors or clients.


So, this can be utilised in relation to food orders, product suggestions, customer support, arranging meetings, and even looking for a particular service. We see Chatbots on social media accounts, website contact pages, but what are they? Using pre-defined scripts they are a smart way to access human behaviour and common feature on many websites. Sephora’s chatbot on the Kik bot platform offers users makeup tips and provides product recommendations based on their quiz answers. We commonly see chatbot software in ecommerce and retail spaces, especially within customer service. CS chatbots can recognise the intent of customer’s messages and provide predefined replies to guide them to where they want to go or put them in contact with the correct departments, etc.

Revolutionize Your Chatbots with Generative AI

Discover how OmniMind can level up your online store with electronic gadgets to buy and take your customer experience to new heights. For that, we use ChatGPT, an innovative tool powered by artificial intelligence. However, for the small stuff that doesn’t require a customer service https://www.metadialog.com/ agent, they offer a quicker solution that saves agents precious time and provides customers with the answers faster than humanly possible. AI chatbots use the aggregated data from every user interaction they have to learn what works best and subsequently improve responses over time.

Aside from simplifying the consumer experience, the benefits of incorporating the chatbot into every business plan falls in the lap of the industry as well. According to BI Intelligence, the use of chatbots can save a company up to 30% in customer support service fees annually. The dynamic sector that is eCommerce, has revolutionized the way a consumer shops in our mobile world. The desire of many eCommerce businesses is to bring the best of an offline shopping experience to the online space, by offering customers a seamless way to discover products they are actively looking for.

Having a chat for most (or maybe all) of your customer service can help you save a lot of money on customer service. An effective customer support chatbot requires little human support, allowing you to focus on the most important aspects of your ecommerce site, such as processing or checkout. Most customers rate “immediate” responses as important or very important to customer service. One of the biggest benefits of chatbots in customer service is the ability of chatbots to provide consistent support around the clock. The business decision to implement chatbots doesn’t only have to be about offering customers a better experience in terms of customer service. In these cases, it’s better to simply have a personalised customer service with a fixed working schedule, without other intermediaries.

  • A reliable AI needs just enough creativity to engage in conversations with your customers, while adhering to your rules to ensure the accuracy of the information it yields.
  • These messaging channels provide eCommerce and retail brands the opportunity to build relevant customer relationships which can be scaled using messaging automation.
  • ITQ Digital is a UK-based e-commerce website agency that specialises in Magento, Shopify, Aero and WooCommerce.

AI chatbots are becoming more common, especially when it comes to customer service for ecommerce. More customers are now willing to interact with a bot to resolve any simple issues that they might be facing. Without amazing customer service for ecommerce, you can lose out on many opportunities to attract customers and retain them. As an ecommerce business, you have many options to outsource customer service to other third-party companies that can provide leading services for you. There are also many tools and technologies available that can help with your customer service.

Define Your Conversational Commerce Strategy

And now, chatbots are poised to become this new technology that revolutionizes customer interactions and may be able to transform how organizations deploy digital commerce experiences. Imagine a customer entering a store and browsing products as a sales assistant approaches and asks if they need help. Customers have the option of asking questions or getting help as they browse through products in ecommerce shops. As AI becomes more sophisticated, the chatbot will become even more useful and popular. They can, of course, automatically answer simple questions — ones that you could probably answer for yourself if you were to visit the FAQ page.

ecommerce business chatbot

With the emerging new technologies, Chatbots have made things easier to interact between B2B and B2C. Octrans Technologies develops intelligent and innovative Chatbots for various fields such as Entertainment Sector, Customer Support, Delivery Service, Healthcare, eCommerce, and Retail. Empower your customers to track their orders at the ease of interactive messages. Send latest updates on order confirmations, shipment, delivery status, collections and cancellations.

Related products

Chatbots built on popular messaging channels can act as customer relationship tools that can be used for nurturing relationships, increasing sales and boosting support. Retail and ecommerce bots operate in messengers and websites to provide your customers with seamless omnichannel experience and turn them into regulars. As artificial intelligence, machine learning, and deep neural network application mature, each new generation of chatbots is bound to be better and better. Imagine a 24/7 customer service agent that is ready to greet and answer basic questions, and it’s highly scalable and an easy way to educate customers and foster new relationships through conversational marketing.

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Every year, businesses all over the world spend billions of dollars on call lines to handle customer support requests. Businesses can monitor their competitors’ product mix, which would be segmented by product and brand as well as the percentage of overlap. This intelligent tool then provides businesses with the ability to quickly adjust their own product-mix and pricing with high accuracy.